Frequently asked questions
Here is a collection of questions that we are often asked. Maybe some of your questions can be answered here, so feel free to click through!
We offer a whole range of payment methods and probably there is something for you. Here is a small selection:
- American Express
- Apple Pay
- Google Pay
- Amazon Pay
- Paypal Plus
No, there is no minimum order quantity
Currently we are not able to ship express orders
Your order will be processed within 24 hours and prepared for shipment no later than the following business day. You will receive an email when your goods leave our warehouse (including shipment number). Usually the postal service takes one to three business days if the delivery address is in Germany. Three to ten business days for addresses in ZONE 1. We depend on the transport service provider from the moment the shipment is handed over.
If you have not received the goods one week after the shipping confirmation by mail, please contact our customer service: email@example.com
Yes, that is possibles for DHL order within Germany
Returns within Germany
With the delivery you have received a free DHL return label from us. You will find it inside the box or in the delivery note pocket on the outside of the package. Send the goods unused, in resalable condition and with all accessories to the address indicated on the return label. A return to an incorrect address will result in significant delays in returns processing.
For returns outside of Germany, the customer must bear the cost of returning the goods. Please send the parcel to the following address:
PICARD Lederwaren GmbH & Co. KG
As soon as the return has been received by us (or by our partners) and has been checked, the purchase amount will be refunded to you. About the individual steps you will be notified by e-mail. We will refund the purchase price of your return via the payment method selected by you at the time of purchase.
The fastest way to exchange your order or get a new delivery is to place a new order in our online store and return the unwanted item.
If you have any questions about our online store or your order, you can contact our customer service by phone between 8 am - 4:30 pm at 06104 / 7040 or send an email to firstname.lastname@example.org at any time.