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INFORMATION TO OUR CUSTOMERS

Transport service providers

Delivery within Germany is via DHL. After the border crossing, a service provider of the respective country may take over the onward transport, which is displayed via the tracking link.

DELIVERY CHARGES

Delivery to	Delivery charges
Germany	3,00 € 0,00 € from 150€ purchase value

Delivery to ZONE 1 (11,95 €)	Delivery charges
Austria Belgium The Netherlands	11,95 €

Delivery to ZONE 2 (15,95 €)	Delivery charges
Denmark France Luxembourg Poland Czech Republic	15,95 €

Delivery to ZONE 3 (19,95 €)	Delivery charges
Bulgaria Estonia Greece Finland Italy Croatia Latvia Lithuania Malta Norway Portugal (except Madeira & Azores) Romania Sweden Slovakia Slovenia Spain Hungary United Kingdom Cyprus	19,95 € plus costs for customs clearance (only Norway and the United Kingdom)

Delivery to ZONE 4 (35,95 €)	Delivery charges
Rest of the world	35,95 € plus costs for customs clearance

 

EXPRESS SERVICE

Express delivery is not possible.

DURATION OF DELIVERY

Your order is processed on the same day and prepared for dispatch on the following working day at the latest. You receive an e-mail when your goods leave our warehouse (no consignment number is quoted). Usually post takes three to ten working days to reach addresses in ZONE 1, we being dependent on the transport service provider once the consignment has been handed over to him.

Should you have not received the goods one week after confirmation of dispatch by mail, please report this to our Customer Service: onlineshop@picard-online.de

Payment Information

 

We offer quite a few payment options. We're sure you'll find something that fits for you:

 

 

Im Falle einer Retoure oder eines Widerrufs, werden wir Dir den Kaufpreis mit der selben Zahlungsart erstatten, die Du beim Kauf gewählt hast. Wir bitte um Verständnis, dass dies nicht anders möglich ist.